WASync

WASync connects WhatsApp to your Bitrix24 CRM so your team can chat with customers directly from Deals and Contacts — no switching apps, no lost conversations. Connect a regular WhatsApp number by scanning a QR code, or connect the official WhatsApp Business API from Meta, all inside Bitrix24.

Key features

• Chat widget inside CRM — send and receive WhatsApp messages straight from any Deal or Contact card.
  
• Two ways to connect — link a regular WhatsApp number by QR (WAPP plan) or the official WhatsApp Business API from Meta (WABA plan), with fast Meta Embedded Signup (Facebook sign-in, no tokens to copy-paste).
  
• Approved template messages — send Meta-approved WhatsApp templates and trigger them from Bitrix24 workflows with a dedicated template-sending automation rule (WABA plan).
  
• AI automations — AI robots write WhatsApp messages from your CRM data inside Bitrix24 workflows. Bring your own key (OpenAI, Anthropic, Google, or DeepSeek) with automatic primary-and-backup model failover. Included in every plan.
  
• Chat Flows visual chatbot builder — build drag-and-drop conversation flows: ask questions, branch by keyword, save answers into Deal/Contact fields, move pipeline stages, and hand off to a human. Preview flows in a built-in simulator, trigger them from a Bitrix24 robot or when a customer writes first (auto-creates the Contact and Deal), plus export/import and version history.
  
• Multiple connections — manage several WhatsApp numbers per account.
  
• File and media sharing — send and receive images, documents, and voice notes.
  
• WhatsApp group chats — bridge WhatsApp group conversations into Bitrix24 (QR plan).
  
• Full conversation history — messages sync in real time and stay attached to the CRM entity.
  
• Team tools — quick replies, message templates, contact profile pictures, and block-user management (WABA).
  
• Staff permissions — control which users can access each WhatsApp connection.
  
• Open Channel integration — WhatsApp conversations flow through Bitrix24 Open Channels.
  

How it works

1. Install WASync from the Bitrix24 Market.
   
2. Add a connection — scan a QR code with your phone (WAPP) or sign in with Facebook to link the official WhatsApp Business API (WABA).
   
3. Open any Deal or Contact and start chatting from the WASync widget.
   
4. Add AI robots and Chat Flows to automate replies, qualify leads, and update the CRM automatically.
   

Turn WhatsApp into a first-class Bitrix24 channel — for sales, support, and automation.

Pricing: WAPP €15/month (QR) or WABA €25/month (official WhatsApp Business API) per connection. 7-day free trial. AI automations included in every plan. Optional Platform API + MCP developer add-on at €10/month.