Informunity Support by informUnity

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Informunity Support

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Installations

7
Developer

informUnity

Description

The app is automatically installed with our industry solutions:

Onboarding&offboarding

Real Estate

It opens a support chat for quick assistance, with a feedback form also available.

Installation instructions

Technical support

Data security

Added: 07.04.2026

Technical Support

We perform support in Open lines chat. You can reach us via:

The chat right in your Bitrix24 (the link opens a chatbox in your Bitrix24).
The chat at our site informunity.us (the icon in the right bottom corner opens a chatbox). After the start of the dialog enter your email so that you could receive a notification about our reply and the communication history even after you close tab with the chat in your browser.

The first way is the most convenient one: you will always find our reply and the communication history in your Bitrix24 Messenger. But for the link to work in a Bitrix24 Self-hosted, you must have all necessary modules installed and the account must have connection with the outer world. If the first option does not work for one reason or another, please proceed with the second one.

Please note that we do not provide technical support via phone or email.

If you haven't received a prompt response, please wait for us to reply. We work from 9 am till 6 pm Moscow time (GMT+3), Mo-Fri.

We care about your feedback and do our best to answer all of your questions. Text us :)

Installation instructions

The support app is available on the portal immediately after installing these solutions:

Onboarding&offboarding

Real Estate

Data security

Learn more

Informunity Support

The application requests access to the following data:

Open Channels

full access: view, create, edit and delete connectors; view and edit Open Channel settings; manage Open Channel agents etc.

Users (minimum)

read user list and names without contact information

Chat and Notifications

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

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